Policy Scope
This Privacy Policy explains how Skydive India, powered by Macsen Aviation Pvt. Ltd., collects, uses, stores, protects, and shares information connected with bookings, enquiries, payments, medical declarations, waivers, media, website use, and customer support.
01Information Collected
We collect information needed for booking, eligibility, safety preparation, payment confirmation, and customer service.
- Name, phone number, email address, address, city, and communication preferences.
- Date of birth, age confirmation, weight declaration, identification details, emergency contact, and participant category.
- Medical fitness certificates, medical declarations, condition disclosures, waivers, and instructor notes where required.
- Payment status, invoice details, transaction references, voucher information, booking history, and refund or reschedule records.
- Photos, videos, testimonials, website usage data, cookie data, device type, page activity, enquiry source, and support communication.
02How Information Is Used
Your information is used to deliver a professional skydiving experience and meet operational, legal, and safety requirements.
- To process enquiries, confirm bookings, issue confirmations, manage manifests, collect payments, and deliver invoices.
- To assess eligibility, review medical declarations, coordinate instructors, prepare emergency contacts, and support aviation safety planning.
- To send reporting instructions, reminders, weather updates, policy updates, reschedule notices, refund communication, and media delivery links.
- To improve customer experience, website performance, marketing relevance, staff training, drop zone flow, and service quality.
03Booking & Payment Platforms
Skydive India may use booking systems, payment gateways, communication tools, and authorised vendors to operate efficiently.
- Payment information may be processed by authorised gateways, banks, card networks, UPI providers, wallets, or booking platforms.
- Skydive India does not store full card numbers, CVV details, banking passwords, or complete payment credentials on its own systems.
- Transaction references, payment status, refund status, invoice data, and booking references may be retained for accounting and dispute resolution.
- Third-party processors handle data according to their own security and compliance standards.
04Cookies
Our website may use cookies and similar tools to support functionality, analytics, performance, security, and marketing measurement.
- Essential cookies support navigation, forms, page loading, security, and booking-related website functions.
- Analytics cookies help us understand page visits, device type, source channels, user journeys, and website performance.
- Marketing cookies may help show relevant skydiving offers, booking reminders, or campaign messages.
- You can disable cookies through your browser settings, but some website features may not work as intended.
05Data Security
We apply reasonable technical, administrative, and operational safeguards to protect personal information.
- Access is limited to team members and service partners who need information for booking, safety, payment, media delivery, or support.
- Medical declarations, waivers, emergency contacts, and participant notes are handled as operationally sensitive information.
- Digital records may be protected through access controls, secure systems, vendor controls, and restricted operational use.
- No internet transmission or storage system can be guaranteed completely secure, but we work to reduce practical risk.
06Data Sharing
Information may be shared only to the extent needed for operations, service delivery, compliance, and customer support.
- Relevant data may be shared with Macsen Aviation Pvt. Ltd., instructors, ground crew, pilots, manifest staff, aircraft teams, and drop zone personnel.
- Service providers may include booking systems, gateways, hosting providers, analytics tools, communication vendors, media platforms, and support systems.
- Information may be shared with medical responders, aviation authorities, government bodies, insurers, auditors, or legal advisors where required.
- We do not sell, rent, or trade personal information to third parties for independent commercial use.
07Photos & Videos
Media captured during the skydiving experience may be used for customer delivery, operations, training, and promotion.
- Photos, videos, audio, testimonials, ground footage, aircraft footage, and landing content may be captured.
- Media may be used for personal delivery, internal training, quality review, safety review, website galleries, social media, advertising, and campaigns.
- If you do not want promotional use of your media, notify Skydive India in writing before the activity begins.
- Requests made after publication may not affect already printed, archived, or third-party-shared materials.
08Data Retention
Records are retained for as long as needed for the reason collected and for legal, safety, tax, or operational obligations.
- Booking, payment, invoice, waiver, participant, and communication records may be retained for accounting, safety review, and dispute purposes.
- Medical and fitness information is retained only as long as necessary for operations or required obligations.
- Media may be retained for delivery, archives, training, support, dispute resolution, and promotional use where not restricted.
- When data is no longer required, it may be deleted, anonymised, archived, or access-restricted.
09User Rights
You may request access, correction, deletion, restriction, or marketing opt-out subject to verification and legal limitations.
- You may request a copy of personal information we hold about you.
- You may request correction of inaccurate contact, booking, or emergency contact details.
- You may withdraw consent for promotional communication at any time.
- Deletion requests may be limited where records must be retained for safety, accounting, legal, tax, insurance, aviation, or dispute purposes.
10Contact Information
Privacy questions and requests should be sent through official Skydive India channels.
- Website: https://skydives.in
- Phone: +91 70231 31384
- Office: Macsen Aviation HQ, 2-B, Shivaji Nagar, Udaipur City, Udaipur, Girwa, Rajasthan, India, 313001.
- Identity verification may be required before records are disclosed, corrected, deleted, or restricted.
